tag:blogger.com,1999:blog-1178035685461409246.post8649961810843323953..comments2023-10-19T09:43:42.032-07:00Comments on The Juan Percent: You've got to be kidding, GMSirinyahttp://www.blogger.com/profile/12904745301630205972noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-1178035685461409246.post-87071797928653986332012-03-27T10:37:17.443-07:002012-03-27T10:37:17.443-07:00Hi Fred,
Thanks for your comment and sharing your ...Hi Fred,<br />Thanks for your comment and sharing your technical knowledge. I think, however, that while a lot of customers might decide to become *first-time* customers based on information they crowdsourced (enter Yelp or Consumer Reports), a lot of customers decide whether to become repeat customers based on *their* experience, and their experience only. So in fact, I think that making my decision not to be a repeat GM customer feels right to me.<br /><br />While I think it is wise that GM made efforts to improve the reliability and relevance of their products to my generation, I have not been convinced that I want to be a customer of theirs. Not only would GM have to convince me that their cars won't fall apart immediately after the warranty period concludes, they would have to convince me that the impression I gleaned of GM as a child and teen (informed by our ownership experience and everything I read in Consumer Reports) was a thing of the past... OH. And they'd have to convince me that my peers (who are into sustainable transportation) won't laugh or scorn me for being a traitor (see the "Reality Bites" campaign.) That is such a tall order.Sirinyahttps://www.blogger.com/profile/12904745301630205972noreply@blogger.comtag:blogger.com,1999:blog-1178035685461409246.post-6795446461121203582012-03-27T08:07:38.598-07:002012-03-27T08:07:38.598-07:00You are using an "n" of 1 for making you...You are using an "n" of 1 for making your decision on GM. That's not statistically reliable. The high cost of the water pump replacement on your '99 Malibu was out of line, making it a repair shop issue, not GM, per se. You don't mention which engine, since the V-6 replacement is simple but the 4-cyl one is more difficult. Water pumps are wearing parts and are not made by the assembly plants but by independent subcontractors. That same water pump is probably used by several different auto manufacturers.fred schumacherhttps://www.blogger.com/profile/05566849791319632756noreply@blogger.com